A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35OverviewGSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As well as migrating existing customers onto Genesys Cloud CX, we are onboarding new customers onto the platform.This role sits within the Projects Team, and you will report directly to the Projects Team Manager working alongside a team of other Business Analysts who fulfil a similar role.As part of this hybrid role, you will engage with all parts of the global GSD business and work closely with the GSD technical and design teams.We are looking for an experienced Business Analyst with strong Project Management skills who will primarily be heavily involved in managing the migration of our existing customers onto the new platform but will also get involved with onboarding new customers.The split of the role will be Business Analysis - 50%, Project Management - 30%, Consultancy - 20%Accountabilities:Owning the implementation of customer migrations from business and customer scope conversations al...