Job Description: Customer Payments Manager Salford Quays (M50 3SP) Permanent, Full Time (37.5 hours) Monday – Friday Salary: £47,200 10% management bonus scheme Hybrid working We make health happen. We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all. You’ll help us make health happen by: As the Customer Payments Manager, working within the wider Customer Support team you will be responsible for Claiming Operations at Bupa. You will lead several teams within the UK and Overseas and will endeavour to deliver world class service for our customers in ensuring we pay private medical insurance claims quickly, accurately and consistently. Leading teams in the UK and overseas, completing claims adjudication and other supporting functions. Driving a culture of continuous improvement including a focus of customer experience. Managing complex operations, with the use of MI to drive world class outcomes for our customers and providers. Delivering and managing change, including project management. Working with other areas of the business completing root cause analysis and identifying opportunities to create customer experience enhancements or service efficiencies. Managing risks and incidents that relate to claims adjudication Supporting in the development and ongoing management of Healthcare delivery initiatives ensuring that the message is understood and that coaching plans support areas of focus. Key Skills / Qualifications needed for this role: Experience in specialist operations management and managing large teams, preferably within the financial sector or other similar regulated environments. Problem solving skills, including strong analytical and critical thinking abilities to tackle complex operational challenges. A proven track record of successfully managing budgets Experience in overseeing and delivering complex projects or change, ensuring they meet deadlines and quality standards. Familiarity with relevant operational tools and software, specifically with the ability to review, monitor and manage MI outputs and ensure that operational targets are being met. Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application. Advert will close once sufficient application numbers are received and this may be before any published closing date. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Call Centre Locations: Bupa Place