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This range is provided by Allegiance Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’re working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team.
This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development.
If you’re looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit.
The Role:
As a 3rd Line Engineer, you’ll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You’ll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients.
Key Responsibilities:
• Act as the senior escalation point for complex technical issues (remote and on-site)
• Provide expert support across servers, networks, cloud services, and security
• Assist with the design, delivery, and implementation of IT projects
• Mentor and support junior members of the team
• Troubleshoot and resolve critical hardware, software, and networking problems
• Build and maintain strong client relationships through excellent service delivery
About You:
• Strong experience in a senior IT support role (MSP experience highly desirable)
Windows Server (2016/2019/2022)
Active Directory, Group Policy, DNS, DHCP
Networking fundamentals (firewalls, switches, routers)
• Experience with project work, migrations, and installations
• Excellent communication and customer service skills
• Full UK driving licence (essential for client site visits)
• Relevant industry certifications (desirable – but full support provided if you’re working towards them)
What’s in it for you?
Up to £45,000 salary (depending on experience)
Relaxed, friendly working environment
Structured training & funded certifications
Senior technical role with autonomy and variety
Ongoing career progression opportunities
Regular team events and a positive, supportive culture
If you’re an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people — apply now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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