Description
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
* To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
* Maintain accurate data on relevant case management system
* Comply with set client SLA’s
* Ensure quality service standards and productivity levels are maintained to a high standard
* Allocate new claims and set strategies
* Carry out supervisory tasks appropriate to level
* Assist with training and mentoring team members
* Undertake appropriate additional tasks provided by the Team Leader
* Attend Client review meetings and assist with client project work where applicable
* Build and maintain excellent relationships with Clients
Working Hours: 35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office
Experience, Skills and Qualifications
* Minimum 5 years claims handling experience
* Experience dealing with quantum up to £50k
* Significant experience dealing with complex liability and quantum issues
* Excellent attention to detail
* Strong communication and negotiation skills
* Effectively prioritises workload
* Experience providing training or mentoring and supervising
* Strong Client relationship skills
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
* We are connected
* We are dynamic
* We are innovative
* We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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