Opening in Autumn 2026, Hyde & Seekwill join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection.
Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Its an exciting time to join us as a Front of House Manager.
Key Responsibilities:
Oversee daily front office functions: check-in/check-out, reservations coordination, cashiering, room assignments, and night audit.
Ensure all shifts follow SOPs, brand standards, and grooming policies.
Coordinate with departments such as Housekeeping, Maintenance, and F&B to ensure smooth guest service delivery.
Monitor lobby appearance, cleanliness, signage, staffing levels, and guest traffic flows.
Ensure a warm, professional, and efficient welcome and farewell experience for all guests.
Oversee the Front Office, Concierge, and Guest Relations teams and night team
Maintain Marriott Bonvoy loyalty program standards, including elite member recognition, upgrades, and personalised service.
Handle guest complaints, service recovery, VIP arrivals, and special requests with professionalism and efficiency.
Monitor and drive guest satisfaction and ensure continuous improvement.
Assist with front office budgeting, forecasting, and controlling departmental expenses.
Monitor and improve upselling revenue, room upgrades, late check-out charges, and other Front of House revenue streams.
Ensure proper cash handling, billing accuracy, credit card validation, and night audit approvals.
Recruit, train, schedule, and supervise front office and guest services staff.
Conduct coaching, daily briefings, performance reviews, and training programs.
Encourage a culture of teamwork, professionalism, and guest-focused service.
Handle employee relation matters, including succession planning in coordination with HR.
Ensure adherence to brand standards, quality assurance (QA) audits, and local legal requirements.
Oversee health & safety protocols, lost & found procedures, key control, and data privacy (PCI compliance).
Collaborate with Sales, Reservations, and Revenue Management for group bookings, corporate accounts, and occupancy forecasts.
Be an ambassador for sustainability and engage with the local community
About You
Proven track record of a minimum of 2 years in a front of house management role in hospitality, London experience is desirable
Passion for delivering exceptional guest service and personalised experiences
Strong knowledge of hotel operations, service flow, guest journey, brand standards, and SOPs.
Ability to manage budgets, forecasting, payroll costs, P&L reviews, inventory control, and vendor coordination.
Deep understanding of health & safety, food safety and other legal compliance.
Strong people management, delegation, and decision-making abilities.
Able to lead multi-departmental teams, motivate staff, and manage performance.
Experience in conflict resolution, disciplinary procedures, and employee engagement.
Handles high-demand periods, guest issues, and contingency plan with confidence
Results-driven, with operational attention to detail
A natural leader with the ability to inspire and develop a high-performing team
Some of the benefits you can enjoy as a permanent member of staff include:
Competitive salary with an incentive scheme
Discounts on hotel rooms and food and beverage worldwide
Learning and development opportunities
Recommend a friend bonus
Wage stream financial wellbeing program
Recognition programs
Wellbeing programs
Free meals whilst on duty
Employee assistance programme
31 days paid holiday per year (inclusive of bank holidays)
Team building events
Monthly Employee Appreciation Lunch
Paid birthday off
If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We arecommitted to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
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