About The Role
Are you highly organised, detail-focused, and looking to join a supportive, fast-paced team?
Parcelhub is recruiting a Claims Administrator to support our claims function.
You’ll work from the site closest to you, with the flexibility of hybrid working to fit your routine.
Available base locations include Nottingham, Leeds, Leicester, Smethwick, and Dinnington, giving flexibility for candidates across the Midlands and Yorkshire regions.
In this role, you’ll be central to managing carrier claims on behalf of our customers, from submission to resolution, ensuring accuracy, transparency, and excellent service at every stage.
Job Opportunity
What You’ll Do
As a Claims Administrator, you’ll support the entire claims process from start to finish, handling key tasks such as:
1. Submit accurate claims across multiple carriers, working to strict deadlines.
2. Verify and forward claim documentation to the relevant carrier.
3. Process and log credits received, then apply these to customer accounts.
4. Respond to claims-related queries and escalate when needed.
5. Maintain accurate records using our internal claims portal.
6. Collaborate with finance and client-facing teams.
7. Support ad hoc finance and administrative duties.
Essential Skills
What You’ll Bring
* Strong Microsoft Excel and Office skills, confident working with large datasets
* High attention to detail and accuracy
* Ability to manage time independently and work collaboratively in a team
* Experience in logistics or carrier claims is desirable
Qualifications
* Minimum of GCSEs (Grade C/4 or above) in English and Maths
* A Levels or equivalent preferred
* Proven experience working in a deadline-driven, team-based environment
Whether you're near Nottingham, Leeds, Leicester, Smethwick, or Dinnington, this is your chance to join a dynamic company where your administrative skills and attention to detail will make a real impact. Interested? Let’s talk about where this Claims Administrator role can take you.
About Company
We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
DE&I
What is ED&I? No Barriers!
Equality (Equity) Ensuring everyone has access to the same opportunities. Equity recognises that advantages and barriers exist, and that, as a result, we don't all start from the same place. Equity is a process that begins by acknowledging that unequal starting place and makes a commitment to correct and address the imbalance.
Diversity The differences between us e.g. age, race, gender, ethnicity, religion, nationality, sexual identity, disability, but also experience, socio-economic background, education, different cultures, and ways of thinking - basically anything that differentiates us from each other. Some differences are permanent and some change over time, they are what makes us all unique.
Inclusion Ensuring everyone has a sense of belonging, feels valued, respected, and supported without prejudice and their differences are appreciated.
https://www.whistl.co.uk/about-us/equality-diversity-inclusion
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