Travel Consultant
Due to continued sales growth and our relocation to larger premises, we are looking to expand our team in our Helmsley branch
Spear Travels is an award winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays. As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following;
· Researching extensively, plan and book every aspect of our customers holiday
experience.
· Provide all relevant information, brochures and internet links for customers
· Advise customers on all visa requirements and any country specific requirements
· Book flights and accommodation, package tours and travel arrangements and
transfers
· Process all booking administration and documents accurately with high attention
to detail
· Liaise with clients if any changes occur, finding solutions should any problem occur
with a booking
· Attend promotional events on behalf of the Company and gain product knowledge
· Maintain and develop good working relationships with our Supplier partners,
customers and colleagues
· Work collaboratively with colleagues to maximise sales opportunities and achieve
/branch and individual targets
Essential Qualities required:
Our travel consultants must have proven experience in a similar role. Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively are essential qualities. In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.
You must be comfortable promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills. Ability to manage any complaints raised by customers in respect of products, services and experience.
Please note this is a Branch based role in Helmsley.
Desirable
· A passion for travel, demonstrated through personal experience advantageous.
· Experience with widely used travel reservation systems is
preferred.
· A degree or other relevant qualification in Hospitality, Travel and Tourism, or
business is highly desirable.
· Any other language skills are advantageous.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.26 per hour
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
Ability to commute/relocate:
* Helmsley YO62 5BN: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Which destinations have you travelled to?
Experience:
* Sales: 1 year (required)
* Customer Service: 1 year (required)
* Travel Industry: 1 year (preferred)
Work Location: In person