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Contract Type: Full Time
Job Advertisement:
Location: Gloucester Crown Court
Salary: £23,402 per annum
Permanent roles offering job stability & security
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:
* Base Salary of £23,402 (35hrs pw).
* Continuous training & development opportunities, with eligibility for annual salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* A range of benefits to support health and wellbeing, such as Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, and more.
* A supportive team & culture focused on diversity and inclusion.
We are operational 24/6, and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas within the court.
* Monitoring and supervising detainees during court sessions, ensuring security and safety.
* Maintaining discretion and confidentiality while being privy to sensitive information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees and reporting any concerns.
* Ensuring the safety and security of the court environment, responding to incidents or emergencies.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCO’s come to us with different work & life experiences; what matters is your commitment to making a difference. Ideally, you’ll have a current valid driver's license, be reasonably fit, and have good written and verbal communication skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.
Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS and satisfactory employment references.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the below minimum eligibility criteria:
* Have at least two years remaining on your current visa.
* Have lived in the UK for at least one year.
For general right-to-work guidance, please visit the UK Home Office website.
#PECS
About Serco
At Serco, the nature of our work is important, and everyone plays a role, from caring for vulnerable people to managing public services. We are a team of 50,000 people delivering essential public services worldwide.
Apply
Please click on the apply button to complete your application. Occasionally, we may bring the closing date forward due to a large volume of applications, so please apply promptly to avoid disappointment.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly to discuss.
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