Hotel Brand: Six Senses
Location: United Kingdom, London
As Night Manager, I will fully understand the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, quirkiness, and pioneering wellness.
Sustainability, Wellness, and Out-of-the-Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars through strategic planning and development, ensuring all directives, practices, and initiatives are implemented, embraced, and adopted within the hotel.
Duties and Responsibilities
As Night Manager, I will support the Front Office Manager and assume responsibility for the efficient operation of the following:
* Oversee the Night shift operations in the Front Office department.
* Greet guests upon arrival and conduct check-in and registration procedures efficiently and warmly.
* Ensure guest satisfaction, manage keys, and handle billing procedures accurately.
* Follow operational procedures, including night audits, cash handling, and system updates.
* Maintain a balanced bank, handle foreign currency exchanges, and reconcile transactions at shift end.
* Prepare arrival amenities such as welcome letters, towels, and drinks.
* Maintain guest history files and ensure guest requests and preferences are accommodated whenever possible.
* Record special dietary requests and allergies.
* Coordinate with Housekeeping to ensure rooms are serviced according to guest preferences and that vacant rooms are cleaned as scheduled.
* Collaborate with Engineering for prompt response to maintenance issues.
* Have knowledge of all hotel facilities, services, room rates, categories, locations, and layouts, as well as credit policies and reservation coding.
* Adhere to LQA standards strictly.
Qualifications
To succeed as Night Manager, candidates should possess the following qualifications, skills, and experience in luxury hotel operations:
* Bachelor’s degree in Hospitality, Hotel, or Business Management.
* Over five years’ experience in a similar hotel operational role.
* Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms.
* Fluent in English; additional languages are preferred.
All candidates must have the right to work in the UK. Sponsorship is not available for this role.
This overview provides a general outline of the Night Manager role at Six Senses London. It is not an exhaustive list of all duties and responsibilities associated with the position.
Six Senses London is an equal opportunity employer. This policy applies to all employment terms and conditions.
If you believe you are a great fit even if you don't meet every requirement, we encourage you to apply and start your journey with us today.
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