MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region. The Product Performance Engineer will collaborate with a team of quality follow-up engineers across Europe, review dealer reports about vehicle defects, identify trends, and communicate findings to our Central organization in Sweden.
Responsibilities
* Record and maintain data in internal systems
* Monitor market trends for known and emerging defects
* Communicate with the local organisation on known issues and improvements
* Identify and report recurring defects and trends
* Provide customer‑focused local knowledge and expertise
* Handle and respond to telephone calls and emails
Qualifications
* Ideally, you have strong vehicle technical experience, preferably at Senior or Master Technician level within a franchised dealership.
* Alternatively, we would consider someone who can demonstrate great presentation and communication skills or strong IT skills to support data analysis.
* Strong automotive technical knowledge (Senior or Master Technician level preferred)
* Excellent communication and presentation skills
* Ability to work effectively in a distributed, collaborative team
* Operate independently with strong self‑motivation
* Communicate complex technical issues clearly and confidently
* Comfortable with using translation tools to collaborate with non‑English speakers
* Build effective relationships in a remote, multicultural environment
* Strong communication skills to be able to communicate with non‑native English speakers
* Hold a City and Guilds or NVQ L3 (or equivalent)
* Highly PC literate and comfortable with data analysis
* Experience of the Volvo brand (advantageous)
* Possess additional language skills (advantageous)
About MSX
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for more than 30 years. Our commitment is to help clients transform their businesses and manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.
With our global teams, industry expertise, and technology, we design and deliver tailored, sustainable, innovative solutions and services to optimise operations and captivate customers.
We are a Disability‑Confident, Committed organisation that takes pride in a diverse workforce.
Benefits
* Annual salary up to £44,500
* 25 days annual leave per year
* Paid business expenses
* Cashback Health Care Scheme
* Car salary exchange scheme
* Potential to progress within the company, with global opportunities updated regularly
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