About Medik8: Medik8 is at the forefront of results-driven skincare, driven by its pioneering CSA Philosophy. We are experiencing rapid growth through international expansion, multi-channel distribution, and continuous product innovation. The D2C Administrator is responsible for supporting the efficient processing of direct-to-consumer orders, which also includes Amazon fulfilment though FBA and MFN. This role plays a key part in ensuring timely order dispatch, system accuracy, and an excellent customer experience across D2C channels. It involves day-to-day liaison with couriers, 3PL providers, and customer service, as well as handling stock movements and returns. Responsibilities: Daily monitoring of D2C order statuses, addressing any dispatch issues, and liaising with management on concerns. Ensure successful collections and investigate any issues with carriers, keeping customer services updated. Update orders and inventory systems, ensuring accurate invoicing and stock levels. Resolve order issues on various platforms, coordinating with customer services as needed. Oversee Amazon order fulfilment operations, including issue resolution, shipment tracking, and performance reporting Oversee 3PL shipments, including customs paperwork and intercompany transfers. Track and report on carrier performance Handle customer service tickets, log returns, and quality assessments. Manage stock transfers and ensure product availability, especially during promotions and peak times. Support new product launches, run test orders, and ensure system integration. Address any shipping issues with couriers, particularly those related to customs. Track and report on customer complaints, maintaining accurate records. Supporting the Warehouse with picking and packing orders during special promotions Support the team with special projects and ad-hoc requests. Requirements: Have previous experience in a similar office-based role, preferably in logistics Have excellent PC literacy skills. Be able to plan ahead and work in an organised and efficient manner Have strong analytical and numerical skills with excellent attention to detail Have the ability to communicate effectively and confidently on the phone and in person – both internally and externally. Understand basic logistics, customer or 3PL operations About Us Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin. Culture & Benefits We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are! Some of the perks of being part of the Medik8 team include: 25 days holiday bank holidays Flexible & Hybrid working Private Medical Insurance Mental Health support Employee Assistance Program (EAP) Annual Performance Bonus Long Service Awards 75% discount Annual Product Allowance Flexible Career opportunities Up-skilling support regular Lunch & Learns 2 Volunteering days per year Matched Charitable Giving Scheme Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram. At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work. Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60 of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!