MLS Solutions Analyst
Any UK office
Are you ready to shape the future of legal services? Join a team at the forefront of innovation, where your ideas and expertise will help global clients solve complex challenges with smarter, more efficient solutions.
We are looking for an MLS Solutions Analyst to join our Managed Legal Services (MLS) team. You will help design and deliver innovative legal solutions for clients, supporting a range of service lines including contracting support, property asset management, claims management, mass actions, volume litigation, and document review.
Key Responsibilities
1. Design and model client solutions, focusing on resource planning, technology deployment, pricing, and profitability
2. Collaborate with MLS Delivery teams and wider Vario colleagues to scope and implement solutions
3. Support business development by identifying client opportunities, preparing proposals, and presenting solutions
4. Configure existing MLS solutions for bespoke client delivery and develop new service lines and delivery models
5. Document and improve processes, create marketing collateral and establish KPIs to measure success
6. Apply design thinking and agile approaches to solution development
7. Manage risks and ensure successful handover for client delivery
Person Specification
Essential:
8. Experience designing service delivery models combining people, technology, and processes
9. Strong analytical, problem-solving, and commercial skill
10. Excellent written and verbal communication, including client-facing presentation
11. Ability to manage multiple projects and competing deadlines with minimal direction
12. Collaborative team player able to build relationships across technical and non-technical teams
13. Comfortable engaging with senior stakeholders
Desirable:
14. Knowledge of legal managed services or outsourcing
15. Familiarity with workflow automation, client instruction tools, and contract lifecycle management
16. Interest in legal and business process management
17. Lean Six Sigma experience or qualification
18. Additional language skills
What We Offer
19. Flexible, agile working – including the option to work from home, subject to business needs
20. Up to five days’ paid carers’ leave to support your caring responsibilities
21. 25 days’ annual leave, with the ability to purchase or carry over an additional five days
22. A contributory pension scheme (up to 5%)
23. Private healthcare cover
24. Life assurance at four times your base salary
25. Access to interest-free loans for season tickets, gym membership, and rental deposits
26. Cycle to work scheme
Next Stages
After you submit your application, our Recruitment team will review it and update you on the outcome.
Our selection process typically involves two interview stages, giving you the chance to meet two members of the hiring team at each stage. We aim to be flexible and will adapt the process to suit the needs of the role or individual candidates.
Our strength lies in our differences.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
Our in-house recruiter, Victoria Greaves, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing