We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone.
Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area
Main Duties:
Handle customer orders and payments accurately via phone, email, and online channels
Make scheduled outbound calls to encourage repeat orders
Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
Monitor and respond to daily emails and voicemails promptly
Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional TechnicianIdeal Candidate Profile:
Background in customer service and/or sales
Team player with a collaborative mindset, focused on meeting service targets
Skilled in complaint handling and issue resolution
Solution-oriented with a knack for identifying root causes and long-term fixes
Strong written and verbal communication abilities
Capable of managing workload and achieving personal objectives
Driven, resilient, and passionate about delivering excellent service
Open to change, with a flexible and positive approach
Curious and hands-on, eager to grow and develop professionally
For more information click apply now or call Maidstone on (phone number removed)