1st Line Support Engineer
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
MSP | Hove, East Sussex
We are currently working with a well-established Managed Service Provider (MSP) based in Hove that's looking to bring a 1st Line Support Engineer into their growing team. This is a full time onsite role. This is a fantastic opportunity for someone with a passion for tech and great customer service skills who's looking to build a career in IT support within a fast-paced, supportive environment.
The Role:
You'll be the first point of contact for a wide range of client IT issues, from password resets and Outlook issues to more complex troubleshooting, all within a structured escalation process. Ideal for someone with 618 months of IT support experience or a strong IT foundation looking to get into the MSP world.
Tech Stack / Experience Needed:
Solid understanding of Windows 10/11 and basic troubleshooting.
Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint).
Good working knowledge of Active Directory, basic networking, and remote support tools.
Clear and confident communicator
both written and verbal.
A genuine passion for tech and solving problems!
Nice to Have (Not Essential):
IT certifications (CompTIA A+, Microsoft Fundamentals, etc.).
Previous MSP experience.
Exposure to ticketing systems like ConnectWise, Autotask, or similar.
Whats on Offer
Salary: Up to £28,000 depending on experience
Regular training and funded certifications
Great culture
supportive team & social events
Clear progression path into 2nd Line and beyond
Interested?
If you're looking to take the next step in your IT career and want to work with a genuinely friendly, experienced team, drop me a message or send your CV across, happy to chat through the role in more detail.
Set2Recruit are acting as an employment agency in relation to this vacancy. Please note, all applicants must hold a valid UK passport.
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