Customer Experience Consultant
Location: Lincoln & Chesterfield PMM Market, Newark/Grantham Twinned Site Branches (UK). 35‑hour week, Monday to Saturday, 8am‑6pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries, and servicing.
* Answer customer calls into the contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background (Required).
* Ability to communicate effectively with customers to truly understand their needs (Required).
* A real desire to go above‑and‑beyond for customers (Preferred).
* Effective team working skills with a flexible, can‑do approach to work (Preferred).
* Openness to a broad range of activities even if outside of standard expectations (Preferred).
* Ability to grow, adapt, and change accommodating business needs and priorities (Preferred).
Salary and Benefits
Salary: £25,158 – £33,544 per annum (35‑hour week). Salary is based on skills, experience, qualifications and location.
* £500 annual cash allowance to spend on benefits.
* 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.
* Pension: Santander contributes 8% of salary, up to 12.5% if you contribute; part of the contribution can be taken in cash.
* Protection: company‑funded death‑in‑service and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
* Share plans to share in Santander’s success.
* Employee product access: free Edge Current Accounts and Credit Cards, plus other discounts and deals on Santander products.
* Competitive rewards that reflect the impact you make and the value you bring.
* Wellbeing support across physical, mental, social, and financial pillars; discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
* Family leave and support for life stages (menopause, pregnancy, parenthood), enhanced childcare options, and tailored wellbeing support.
* Volunteering opportunities to give back to communities.
* Global growth opportunities across the international network.
Equal Employment Opportunity
We provide equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation. All candidates are fairly considered.
Right to Work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
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