Job Title: SOC – Order & Delivery Team Leader
Location: Watford
Hours: Full-time
Working Pattern: Hybrid, with at least three days per week at the office. During training, in-office presence is five days a week until fully trained.
About this Opportunity
Manage our order bank from new order placement to successful delivery. Coach and develop a team to deliver high-quality service to drivers and customers, continuously improving work processes.
About us
We are an award-winning car leasing company committed to sustainability and innovation in mobility. We offer a range of environmentally friendly vehicles through our Car Benefit Scheme, supporting a sustainable future.
What you’ll need
* Mentor team members and advocate fair treatment of customers.
* Build and maintain relationships with partners and suppliers.
* Conduct regular team reviews and foster development.
* Ensure process updates and improvements are implemented.
* Analyze team efficiency and ownership of complaints and errors.
Preferred experience
* Strong communication and mentoring skills.
* Leadership with a positive, proactive attitude.
* Organizational and time management skills.
* Attention to detail and accuracy.
About working for us
We promote diversity and inclusion, offering benefits like a generous pension, bonuses, share schemes, flexible benefits, holidays, and wellbeing initiatives. We welcome applications from all backgrounds and are disability confident.
Join us
If you're interested, we’d love to hear from you. Be part of a purpose-driven organization committed to making a difference.
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