As Head of Technology Strategy & Operating Model, I drive the definition, socialisation & implementation of an overarching technology strategy and the associated core end-to-end technology operating model. My team and I work across a broad set of senior stakeholders within Technology and the broader business to ensure a strategic balance between centralised governance and decentralised strategy development and execution. Beyond shaping compelling content for diverse audiences, I focus on driving measurable improvements in Technology's overall effectiveness, ensuring our strategy and operating model deliver tangible business value.
Technology Strategy
* Lead the development of the Technology Strategy framework, collaborating with the extended leadership team to ensure a federated approach, with strategic topics owned by the most relevant teams.
* Partner with Business Strategy & Planning to align and evolve the Technology Strategy alongside the business strategy, ensuring both iterate cohesively.
* Drive the ongoing creation and maintenance of strategic content, ensuring alignment with the agreed framework and balancing centrally versus locally-owned strategy.
* Foster relationships across teams to embed strategic guidance into processes, decisions, and communications, ensuring the strategy's relevance is understood.
Operating Model
* Define and maintain a high-level framework for how Technology describes and understands its end-to-end ways of working, ensuring alignment with our Technology Strategy. Emphasise aspects expected to be consistent across Technology teams, including mandatory elements and established best practices.
* Lead the continuous development and refinement of the operating model to meet evolving organisational needs, fostering adaptability and scalability as the business grows and transforms.
* Manage materials, education, and governance using a federated approach, balancing centrally defined elements, contributions from other teams, and local flexibility, ensuring the model remains relevant and impactful.
* Lead overarching operating model related initiatives, including those related to improving colleague & stakeholder understanding, as well as significant change activity.
Leadership
* Lead the two cross-cutting practices of Technology Strategy and OpModel, ensuring their operations and development drive maximum transformational impact.
* Align practices with adjacent functions, both within Directorate (e.g. Enterprise Architecture, Change & Comms) and beyond (e.g. Portfolio, Service Management, etc.).
* Continuously track and review value delivered by the practices, and ensure priorities, investments & activities are optimised based on business needs & expected benefits.
Operational skills relevant for this job
* Strong relationship-building skills, with the ability to collaborate and influence effectively across functions and locations.
* Exceptional communication skills, capable of simplifying complex concepts for diverse audiences.
* Adaptability and agility to switch seamlessly between contexts, reflecting the breadth of Technology's strategy and operating model.
* Proficiency in adopting a coaching and consultative approach to support teams and stakeholders.
* Critical thinking skills to challenge ideas constructively and appropriately.
* Strategic vision and the ability to maintain a big-picture perspective while understanding organisational priorities.
* Value-driven leadership a focus on delivering impactful outcomes through scalable partnership and practice models.
* Deep interest and expertise in current and emerging Technology strategies, operating models, and related frameworks.
Experience relevant for this job
* Extensive experience in owning, driving, and delivering Technology Strategy through its full lifecycle, including the development and leadership of strategic plans over 3–5-year timescales.
* Experience in defining Technology operating models and successfully delivering operating model transformation, working across a broad range of colleagues, across many countries and cultures.
* Proven expertise in leveraging quantitative and data to design, implement, and evaluate the impact of complex strategies and operating models at an organisational level.
* Demonstrated success in delivering a diverse and complex agenda, with a proven ability to manage a broad remit with resilience and adaptability.
* Extensive experience in leading, mentoring, and developing high-performing teams.
* Experience of Group delivery would be an advantage (i.e. multiple markets, business units).
#LI-AF2
#LI-Hybrid
#J-18808-Ljbffr