VodafoneThree - International Roaming Specialist
Location: Newbury + Hybrid working
Working Hours: Full time 37.5 hours per week – Mon – Fri
Grade: 10
Hiring Manager: Chris Simmons
Responsibilities
- Test and launch new VoLTE, 5G and core services, including Commercial Launch, thereby expanding VodafoneThree's global service footprint
- Update International Roaming Agreements ensuring technology neutrality and compilation of VoLTE Annex (C14)
- Manage roaming operational incidents and their resolution for VodafoneThree, MVNO and inbound roaming customers in collaboration with vendors and technical teams where appropriate
- Provide input and support for projects that touch roaming ensuring no disruption to service and quality
- Update the Advice of Charge messages for VodafoneThree and MVNO customers as required
- Modify customers to the preferred roaming partners based on volume / financial/ commercial commitment
- Update International Roaming Agreements ensuring technology neutrality and compilation of VoLTE Annex (C14)
Qualifications
- Experienced International Roaming Specialist or with relevant experience in Operations or Network Engineering roles
- Strong operational understanding of core network technologies including SS7, IP, CAMEL, IMS, VoLTE, 5G, TADIG and related systems
- Ability to interpret and analyse network performance KPIs and service metrics
- Delivery-focused, with the credibility and confidence to engage and influence stakeholders
- Excellent attention to detail, strong multitasking capability, and effective communication skills, with a continuous improvement mindset
- Comfortable working and developing relationships with a variety of teams and stakeholders within VodafoneThree
Benefits
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
EEO & Reasonable Adjustments
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
