We have a fantastic opportunity for an IT Manager to join our team at HMP Bronzefield. This role involves developing and proposing changes to enhance the delivery of services to customers of the SJS, Education, and Healthcare networks. As the IT Manager, you will manage the local IT team, delivering support for the Information, Communication, and Security Systems, and supporting day-to-day operations.
1. Management of all site incidents, ensuring they are resolved or escalated appropriately.
2. Ensure team members have solid development plans and that these are realized.
3. Complete team member EPA’s and PDR’s to defined times and quality standards.
4. Manage all relevant projects to agreed timescales and costs.
5. Support all ICT systems on site, including but not limited to SJS, education, and healthcare networks, CCTV, Cell Call and alarm systems, and telephone systems.
6. Responsible for gathering and maintaining information required for certifications such as ISO27001 and MOJ accreditation.
7. Assist in solving business problems by providing detailed advice and guidance to all levels of customers, demonstrating ingenuity in applying knowledge to complex and non-standard situations.
8. Regularly monitor incidents, status, and resolution speed; proactively devise improvements and recommend changes to systems, products, or services.
Please see attached job description for further information regarding the role requirements.
The Ideal Candidate
* Excellent customer-facing skills and a passion for support.
* Logical and analytical approach to fault finding/elimination.
* Knowledge of environments processing and storing protectively marked information.
* Basic understanding of networking principles, WAN, and hands-on LAN knowledge.
* Knowledge of information assurance & data protection legislation (e.g., GDPR).
* PRINCE2 or other project management qualification.
* SC cleared or able to obtain clearance.
Package Description
Working hours: 37.5 hours per week (Monday to Friday)
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
We offer 20+ Sodexo benefits, including a retirement plan, discounts to over 1,900 brands, gym discounts, and a 24/7 employee assistance program. For more details, see attached.
All offers are subject to full security clearance checks.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone, building a better life for all. Operating in 55 countries and serving over 100 million consumers daily, we focus on On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.
We value diversity, promote an inclusive workplace, and are committed to equal opportunities. We are a Disability Confident Leader employer and welcome applications from underrepresented backgrounds.
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