Job Description
This maternity cover position comes at a pivotal moment, spanning two major digital transformation projects at an exciting time for the museum. In 2027, we will celebrate the museum’s 10th birthday and the centenary of our main attraction, Mail Rail. Our digital transformation roadmap will help us maximise the opportunities of our milestone year and underpin future ambitions across the museum.
The Digital Project Manager will take forward a new digital strategy and will lead on a full website redevelopment project from discovery through to implementation. They will also take on a key role in an in-progress CRM & Ticketing project that will radically enhance our booking journey and customer communications and dovetail with the website redevelopment.
The role sits within the Marcomms team, which is responsible for driving income and growing the museum’s physical and online audiences through campaigns, digital content, brand development, social media and fundraising. Working collaboratively with teams across the museum, the Digital Project Manager will lead on engaging audiences across the end-to-end online visitor journey, creatively communicating the museum’s unique experiences and collections.
The Digital Project manager will manage our web development agency and will work closely with the Ticketing and Insights Manager to deliver the best experience for visitors. In partnership with the Marketing Manager, the role will ensure campaigns are integrated, tracked and analysed and that customer data is managed and used responsibly.
The post reports to the Head of Marketing and Development and is responsible for line managing the Designer/Web Editor, who works with the Digital Project Manager to deliver improvements to the website, manages Google Ads and delivers integrated, design-led campaigns.