Job description
We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel.
Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests.
About the Role:
As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are delivered and exceeded at all times.
You'll be highly motivated and have a creative personality, an abundance of positivity and give a warm welcome to every guest. You'll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you'll be working closely with other departments in the hotel.
Key Responsibilities:
* Being an active member of the reception team, you will welcome all guests and give them a unique check-in and check-out experience
* Develop high quality relationships with guests, from the moment they arrive and throughout their stay.
* Provide hotel Duty Management cover, be the first point of contact in the event of an emergency situation or where any guest concerns are raised
* Provide proactive support, ensuring our brand standards and creative energy is shown to colleagues and guests at all times
* Assisting the Reception Manager with training and development, acting as a coach to develop ad inspire the team
* Being a true local hero, providing concierge information about Edinburgh and beyond.
* Resolve guest concerns in a positive, creative and timely manner
* Ensure team members are carrying out their roles to the best of their ability
* Ensure that guest documentation and information is available and up-to-date.
* Ensure that information is passed on to other departments as necessary and to the other members of the department
* Flexibility is a must – this role will be working 5 of 7 days working mostly weekends, but also nights/public holidays/weekdays as required.
* If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.
Role Requirements:
* At least one year of experience, preferably in a similar role, working in a 4 or 5 star hotel environment is essential for this position
* Experience using Opera PMS is preferred but not essential
* Excellent verbal and written communication
* Must have a valid right to work in the United Kingdom
* Flexibility is a must as you will be required to cover shifts over the weekends and night shifts
* Offer of employment is subject to satisfactory reference checks
We offer
We offer you a unique opportunity to play a key role in the success of our beautiful hotel and significantly enhancing our guests' experience and journey.
Instant Benefits:
* Complimentary meal during your shift
* Friendly and supportive team environment
* Competitive salary with additional staff tips
Enhanced Benefits (Post-Probation):
* Complimentary overnight stay at Market Street Hotel for you and a guest
* 25% discount at all Glendola Leisure venues
* Friends & Family Discount available
* Special recognition and rewards whenever your name is mentioned positively in reviews
* Complimentary annual stay at any Carlton Hotel Collection property
* Preferential rates at participating Design Hotels
About Market Street hotel:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today's intrepid traveller.
A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh's beating heart. The hotel is the first hotel in Scotland to be selected as a member of Design Hotels and is operated by the Carlton Hotel Collection.
Market Street hotel is owned and operated by Carlton Hotel Collection. A unique collection of hotels which provide luxury hotel accommodation as well as inspiring conference facilities throughout The Netherlands, The UK and Belgium. Each hotel has its own character and highly individual design. Rather than operating a "chain" of hotels, Carlton Hotel Collection clearly creates distinctive concepts, designed to be perfectly in sync with local markets and specific customs and requirements.
Job Type: Full-time
Pay: £13.25-£13.77 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Language:
* English (preferred)
Work Location: In person