Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking fora full timeCustomer Service Assistant to join our Customer Service team in Openshaw, Manchester. Role Responsibilities: As a Customer Service Assistant, you'll be a part of managing the customer's aftersales experience. This will include dealing with queries from start to finish and handling a wide variety of customer interactions such as delivery queries, repair booking, technical support, escalated complaints and general aftersales support for online and instore orders. Key responsibilities include: Providing excellent customer service. Answering enquiries from customers on the phone, email correspondence and social media. Tuning into customers, establishing their requirements and managing their expectations. Supporting customers who may have technical questions about the products they have purchased or faults that they may be encountering. Offering quick resolutions and solutions to challenges. Keeping customer records updated and accurate on our internal systems whilst following strict GDPR guidelines. Assisting customers with delivery queries including chasing and arranging deliveries via online courier portals. Liaising with stores and departments across the company to ensure a smooth customer journey no matter the occasion. Please note that this role is full time and office based, requiring you to work 5 days per week (9:30am 5:30pm) including at least two Saturdays per month. We offer home working on Saturdays, but office attendance is essential for midweek shifts. Who we are looking for: Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service. A genuine interest in audio-visual technologies, and an active interest to learn about new technologies. Great communication skills, both written and verbal, along with excellent telephone manner. Competent in using Microsoft Office. Ability to utilise strong communication skills to tune into customers individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue. Well-presented and approachable with a confident attitude and good attention to detail. What can we offer you? Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate. Colleague discount on products, including friends and family discount. 1 extra day of holiday for your birthday per year! Long-service awards. Suggestions scheme with monetary awards. We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service). Enhanced Maternity and Paternity Leave. Contribution towards Benenden private healthcare. Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/ back massages. Cycle to work scheme. Cash incentive for colleagues who stop smoking. 50% towards the subscription to Headspace and mental health applications. Extra day off to take a child to their 1st day at primary/secondary school. Sickness benefit scheme. Contribution to course or exam fees relevant to the job. Low interest loans. Take your pet to work scheme (Restrictions apply). Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.