Head of Coffee Operations - Flagship Site Box Leisure "The cutting edge of leisure careers" Location: Hereford Salary: £32,000 - £36,000 up to £6,000 Bonus Duration: Permanent Hours: Full Time (45 hours per week) About the Role This is a hands-on leadership role, responsible for delivering exceptional coffee operations from day one while building and developing a high-performing team. Reporting to the Opening General Manager and forming part of the HQ leadership team, you will lead from the front, owning service, standards, and execution during launch, peak trading, and beyond. You will operate within clearly defined systems and processes, ensuring all stock, sales, and operational data is accurately captured as a single source of truth. This role is central to defining how we deliver and scale coffee operations across future locations. What You'll Be Doing Operational Standards & Quality Own all coffee operations, ensuring exceptional drink quality, consistency, and service standards across all trading periods. Manage workflow, pace, calibration, and equipment, acting as the final point of quality control during service. Team Leadership & Development Recruit, train, and lead the barista team, setting clear expectations and maintaining high standards. Build a culture of accountability, ownership, and pride in performance. Operational Management Oversee rotas, team deployment, stock control, and ordering. Minimise waste, enforce cleaning routines, and maintain strong operational discipline. Ensure all stock movements and reporting are accurately recorded within the company's systems. Commercial Performance Take ownership of revenue performance, average transaction value, and operational efficiency. Actively manage labour, cost of goods, and waste to deliver strong commercial outcomes. Customer Experience Own the end-to-end coffee experience, ensuring service is engaging, efficient, and aligned with brand standards. Future Development & Scale Work closely with the GM to develop the coffee programme, and play a key role in building scalable systems, training frameworks, and future site rollouts. What We're Looking For - Proven experience leading a high-end, high-volume coffee operation - Strong leadership and team development capability - Deep technical coffee knowledge and experience with traditional equipment - Ability to perform under pressure in fast-paced environments - Excellent organisation and attention to detail - Strong commercial awareness across labour, stock, and waste - Calm, structured, and disciplined approach - Flexibility to work early mornings, weekends, and peak trading periods Compensation & Benefits Salary: £32,000 - £36,000 (DOE) Bonus: Up to £6,000 based on performance, delivery, and operational standards - Opportunities for international coffee travel (origin trips, roastery visits, industry events) - Direct involvement in shaping future locations and growth strategy - Clear progression into broader leadership roles - If you're a strong operator who thrives on structure, pace, and high standards and takes pride in running disciplined, high-performing operations, we'd love to hear from you. please get in touch with Abbie for more details at abbie@boxleisurerecruitment.co.uk