Urban Automotive is a global vehicle design, manufacturing & modification brand, based in the UK and recognised for OEM-level enhancements to luxury SUVs. Our flagship Milton Keynes showroom serves as a showcase for the brand, presenting finished vehicles and design philosophy to clients from the UK and international markets.
We’re looking for a confident, organised and personable Showroom & Community Engagement Executive to support the day-to-day running of our Urban Showroom and help bring our brand to life.
This is a varied, hands-on role for someone who enjoys engaging with people, is great on the phone, comfortable on camera, and thrives in a fast-paced, customer-focused environment, with the added perk of getting to experience some of the best cars in the world up close.
The Role
You’ll be involved in a wide range of activities, including:
* Answering incoming calls and handling customer enquiries professionally
* Making follow-up calls to recent purchasers and carrying out customer service calls
* Acting as a welcoming host for customers visiting the showroom
* Creating and appearing in social media content (Reels, Stories, short-form video)
* Supporting daily social media activity and community engagement
* Handling ad-hoc admin duties and assisting with showroom organisation
* Supporting the wider team to deliver an exceptional customer experience
Performance & Bonus Structure
This role includes a KPI-based bonus scheme, rewarding performance across areas such as:
* Quality and consistency of customer follow-up calls
* Customer satisfaction and experience standards
* Contribution to social media content and engagement
* Showroom presentation and customer hosting experience
* Overall professionalism, reliability, and teamwork
Full details of KPIs and bonus structure will be shared during the interview process.
About You
You’ll ideally be:
* Confident, friendly and articulate on the phone
* Comfortable being on camera and engaging with an audience
* Organised and capable of managing multiple tasks
* Naturally personable with a strong customer-first mindset
* Social media aware, with an interest in content creation
* Proactive, adaptable and enthusiastic
Why Join Us?
* A dynamic role where no two days are the same
* Opportunity to be the face and voice of an Urban Showroom brand
* Hands-on exposure to some of the best cars in the world
* KPI-based bonus rewarding great performance
* Creative input and room to grow within the business
* Supportive, modern working environment
If you’re passionate about people, community, and brand experience and love the idea of working around world-class cars, we’d love to hear from you.
Apply now by sending your CV and a short introduction to careers@urban-automotive.co.uk