We are looking for Full or Part Time Medical Receptionists to bean integral part of our Patient SupportTeam. We have 2 Medical Practicescovering Centraland North Leeds (Woodhouse and Chandos) and the role will be operating in bothsites covering opening hours of 8am-6.30pm Monday to Friday.
The successful candidate will be hardworking and enthusiasticindividual, provide high standards of care, reception and administrativesupport and be an effective communicator.GP practice experience is desirable but not essential as in-housetraining will be provided. Idealapplicants will have previous experience of similar roles and be IT literatewith good customer service skills.
Main duties of the job
You will be part of a small committed team of administrative/operational personnel that are the heartbeat of the practice. The post will work in a wide range of roles completing a varied and interesting work program. A flexible approach to working is essential and as a practice we will be flexible with the employees needs. The role offers competitive rates of pay subject to experience and ongoing performance, membership of the NHS Pension Scheme, health care support, free tea/coffee and other benefits.
Essential Skills Required for the role:
* Confidentiality and discretion
* A calm and sympathetic manner
* Good communication skills, both verbal and written
* Positive attitude towards all members of our communities
* Good organisational skills
* Good knowledge of IT including Microsoft products
* Ability to think on ones feet
* A team player who wants to enjoy work, have fun and join a great team
About us
We are a forward thinking and growing practice, developmentallyexpanding our services, with modern state of the art premises in keeping withthe future direction of quality health care provision. According to ourpatients and featured in the Yorkshire Evening Post we have previously beenvoted the 2nd Bestpractice in Leeds and currently look after 10,300 patients within our local communities.
Job responsibilities
Job summary
Employed by: Woodhouse Medical Practice Reports to: Business Services Manager
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.
Provide general assistance, administration andoperational support to the practice team and project a positive and friendlyimage to visitors, either in person or via the telephone.
To follow, support and comply with practiceprocedures, IT, infrastructure and telecom systems, and work in accordance ofwritten protocols and procedures.
Contribute toward the team ethic and supportpatients in line with the practice principles and values.
Job responsibilities (Admin)
* Scanning documents in medicalrecords including coding
* Taking and passing ondetailed messages
* Send template letters asrequested
* Process internal taskscreated by practice teams
* Process incoming and outgoing emails
* Contact other healthprofessionals
Process records forpatients joining or leaving the practice
Process incoming andoutgoing mail
* Uploading/filingnotes
Reception
* Greeting and managingpatients
* Consulting with members ofpractice team Advise patients ofrelevant charges for private services, accept payment and issue receipts
* Handling and processing requests for prescriptions with patients and pharmacies
* Maintain a safe and tidyworking environment
* Registrations of new patients and processing changes
Appointments/other tasks
* Support patients innavigating care toward the practice and within NHS appointed service providers
* Process appointment bookingand cancellation requests
* Deal with visits requests
* Process e-consultations
* Capturing information relevant to the nature of the booking
* Ensure security of practicepremises and contents
Prepareand clear consulting rooms
* Use own judgement, resourcefulness, common senseand local knowledge, to respond to patients enquiries and requests
* Anyother tasks allocated by Partners or Manager(s)
Confidentiality
Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately
Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and theircarer(s), practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential
Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data
Job description
Job responsibilities
Job summary
Employed by: Woodhouse Medical Practice Reports to: Business Services Manager
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.
Provide general assistance, administration andoperational support to the practice team and project a positive and friendlyimage to visitors, either in person or via the telephone.
To follow, support and comply with practiceprocedures, IT, infrastructure and telecom systems, and work in accordance ofwritten protocols and procedures.
Contribute toward the team ethic and supportpatients in line with the practice principles and values.
Job responsibilities (Admin)
* Scanning documents in medicalrecords including coding
* Taking and passing ondetailed messages
* Send template letters asrequested
* Process internal taskscreated by practice teams
* Processreferral letters
* Process incoming and outgoing emails
* Contact other healthprofessionals
* Process records forpatients joining or leaving the practice
* Process incoming andoutgoing mail
* Uploading/filingnotes
* Maintain patient records
Reception
* Greeting and managingpatients
* Consulting with members ofpractice team Advise patients ofrelevant charges for private services, accept payment and issue receipts
* Handling and processing requests for prescriptions with patients and pharmacies
* Maintain a safe and tidyworking environment
* Registrations of new patients and processing changes
Appointments/other tasks
* Support patients innavigating care toward the practice and within NHS appointed service providers
* Process appointment bookingand cancellation requests
* Deal with visits requests
* Process e-consultations
* Capturing information relevant to the nature of the booking
* Ensure security of practicepremises and contents
* Prepareand clear consulting rooms
* Use own judgement, resourcefulness, common senseand local knowledge, to respond to patients enquiries and requests
* Anyother tasks allocated by Partners or Manager(s)
Confidentiality
Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately
Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and theircarer(s), practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential
Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data
Health & Safety
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infectioncontrol policy and published procedures. This will include:
Usingpersonal security systems within the workplace according to practice guidelines
Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks
Making effective use of training to updateknowledge and skills
Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards
Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised
Keepingown work areas and general / patient areas clean, assisting in the maintenanceof general standards of cleanliness consistent with the scope of the jobholders role
Undertaking periodic infection control training
Reporting potential risks identified
Equality and diversity
The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:
Acting in a way that recognises the importanceof peoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation
Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to andof the individual, is non-judgmental and respects their circumstances, feelingspriorities and rights
Personal/professional development
Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:
Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
Attendingtraining sessions provided by the practice both on and off site
Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work
Quality
The post-holder will strive to maintain quality within thepractice, and will:
Alert other team members to issues of qualityand risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in otheragencies to meet patients needs
Effectively manage own time, workload andresources
Communication
The post-holder should recognise the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methodsof communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards andguidance
Discusswith other members of the team how the policies, standards and guidelines willaffect own work
Participate in audits where appropriate
Other
This job description may change in the light ofdevelopments within the role and/or within the Practice, national policies orpersonnel factors and will then be subject to amendments in consultation withthe post holder.
Person Specification
Qualifications
* Studied to a minimum standard of GCSE (Grade C or above) or equivalent in Maths and English
Personal Attributes/Role requirements
* Ability to promote a positive first impression to patients, carers, visitors and other health care professionals
* Ability to remain positive, professional and courteous in a highly pressurised environment
* Ability to undertake delegated tasks but also work on their own initiative
* Punctual and reliable
* Ability to undertake training as required to meet the requirements of the role or the organisation
* Excellent team player
* Demonstrate motivation and commitment to the team working and the development of self and other team members
* Flexibility and adaptability within the role and practice business needs
* Punctual and reliable
* Ability to work in an environment of change to meet the needs of primary care
* Work under pressure and time scales
* Strong work ethic
* Strong appreciation of customer service skills
* Ability to work to NHS health and safety standards
Experience
* Experience of basic clerical duties and office procedures
* Experience of dealing with patient or customer enquiries (telephone or face to face)
* Experience working in General Practice Workplace Experience working in Business Administration
* Experience working in Customer focussed Services Experience working with EMIS and/or SystmOne clinical system.
* Experience working in a call centre coordinating high volumes of calls.
Knowledge and skills
* Good working knowledge of using Microsoft Office software (Word, Excel, Outlook)
* Excellent verbal and written communication skills
* Excellent interpersonal skills
* Excellent organisational skills
* Understanding of dealing with confidential information and data protection legislations
* Good experience of following policies and procedures
* Ability to deliver a high standard of service under pressure
* Knowledge about signposting and care navigation
* Knowledge about relevant legislation such as safeguarding/Confidentiality
* Knowledge of Primary Care Services/NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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