Location: Hagersville, ON
Type of Employment: Full-Time
Premier Equipment is the largest full-service John Deere dealership in Ontario specializing in agriculture, lawn, golf and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.
Premier proudly serves Ontario with 20 locations, offering a robust parts inventory and over 190 technicians able to provide service and maintenance. Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, golf, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.
We offer competitive wages, a competitive benefits package, RSP matching and Profit Share along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!
It's an exciting time to join Premier - Come Grow With Us!
The Opportunity
As Service Manager, you’ll lead a dynamic service department, driving excellence in operations, customer satisfaction, and team performance. You’ll be the go-to leader who ensures every repair, every service call, and every interaction reflects Premier’s values — reliability, integrity, and care.
This is a chance to take ownership of a thriving department, build a high-performing team, and make a tangible impact every single day.
What You’ll Do
* Lead and oversee daily service operations — from shop scheduling to technician efficiency.
* Partner with store management to develop and achieve annual service budgets and measurable goals.
* Drive customer satisfaction by resolving issues with professionalism and care.
* Recruit, train, coach, and inspire a talented service team to grow both personally and professionally.
* Manage financial performance, ensuring profitability and operational excellence.
* Maintain proper documentation and reporting to assess department and team performance.
* Ensure the service department is fully equipped, safe, and running at peak efficiency.
* Collaborate with sales, parts, and marketing teams to create a seamless, customer-first.
What You Bring
* 5+ years of leadership experience in a dealership or service-oriented environment, managing teams of 10+ people.
* Solid understanding of financial management and P&L accountability.
* Strong organizational and time management skills — thrives under pressure and tight deadlines.
* Proven ability to lead change, improve processes, and drive results.
* Excellent communication, interpersonal, and problem-solving skills.
* Proficient in Microsoft Office (Word, Excel, Teams, PowerPoint).
* Mechanical aptitude or technical understanding is an asset.
Why You’ll Love It Here
* Competitive wages and performance-based profit sharing.
* Job stability with an essential business serving agriculture and construction.
* Supportive, team-oriented culture where your ideas matter.
* Opportunities for growth and career advancement across many locations.
* A chance to make a real difference for your customers and your community.
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
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