Murray Recruitment is currently seeking a Scheduler on behalf of our client, a leading UK Facilities Management provider based in Aberdeen. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works. Role Overview: Reporting to the Service Desk Manager and Supervisor, you will be an essential member of the team, responsible for overseeing the reactive works process with engineers and sub-contractors, ensuring that contractual priorities and deadlines are met. Key Responsibilities: * Confidently handle incoming calls from clients, engineers, and operations teams. * Log and assign jobs to engineers or contractors, adhering to client-set SLAs. * Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly. * Take full ownership of jobs from inception through to completion. * Raise and issue purchase orders as required. * Ensure relevant safety permits are raised for engineers. * Track and chase all open jobs, providing accurate updates in the system. * Monitor the progress of all jobs, ensuring timely closure. * Participate in weekly conference calls to review outstanding jobs. * Support the client’s security clearance process by forwarding clearance requests in a timely manner. * Assist the coordinator with administrative tasks related to the role. Essential Requirements: * Proficient in MS Office, particularly Word and Excel. * Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous. * Excellent telephone manner and communication skills. * Ability to work independently and as part of a team. * Flexible and adaptable approach to work. * Solution-focused with a keen attention to detail and strong organisational skills. Benefits: * Salary up to £27,500 DOE * Monday to Friday, 40 hours (between 8am – 5pm) * 25 days annual leave plus 8 statutory holidays. * Hybrid (Office 4 days, WFH 1 Day (Fri)) * Pension scheme. * Share scheme. * Employee discount scheme. * Additional flexible benefits. Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend