Overview
Join to apply for the Assistant Store Manager - Cardiff role at Dr. Martens plc. The position in our Cardiff store will support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store in the Store Manager’s absence.
Main duties will include:
* Assisting the Retail Store Manager with the day-to-day retail operations in store (key holding, staffing, VM, stock/delivery, admin, banking, housekeeping)
* Selling Dr. Martens products, providing excellent service to customers and driving sales performance of the wider team to meet/exceed store KPIs
* Assisting the Retail Store Manager in implementing and maintaining high levels of customer service within the store
* Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop)
* Ensuring efficient operations and an enhanced customer experience
* Maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
* Acting as key holder and assuming full responsibility for the store in the Manager’s absence
Essential requirements
* Similar experience in an Assistant Manager or Supervisor role; experience in a fashion/lifestyle brand is preferable
* Experience coaching, developing and mentoring a retail team (including dealing with performance issues)
* Sales oriented with the ability to drive others to achieve store goals and objectives
* Ability to drive accountability and deliver a high level of customer service among staff and support delivery of key store KPIs
* Excellent communication skills
* Numeracy and literacy skills
* Good IT skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
* Back-of-house administration (e.g. rotas, banking)
* Demonstrate resilience and the ability to think quickly to resolve emergent issues
#J-18808-Ljbffr