Job Summary
Are you a strategic leader with a proven track record in operational management within healthcare, ideally within a community or NHS setting? Do you have experience in leading a complex, multi‑stakeholder environment while promoting inclusivity and collaboration? If so, then you could be our new Chief Operating Officer.
CSH Surrey, the first social enterprise and employee‑owned community healthcare provider in the U.K., is currently recruiting for a Chief Operating Officer to join the organisation on a full-time, permanent basis. Alongside the Chief Medical Officer and Chief Nurse, you will join the Executive Triumvirate reporting to the Chief Executive Officer.
At CSH, our mission is to ensure that our community services, staff, and patients thrive, not just survive.
As Chief Operating Officer, you will bridge the gap between high‑level strategy and effective frontline delivery. Your primary focus will be leading CSHs operational transition, aligning with the findings of the Darzi report and the NHS 10‑year plan to move care from Hospital to Community and from short‑term "repair" to long‑term reform. You will ensure that CSH remains agile and impactful within the evolving NHS and ICs landscape.
Informal discussion: please arrange a call with CEO, Renee Padfield via r.padfield1@nhs.net
Please note that we do NOT offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK.
Main Duties of the Job
Strategy & Service Development
* Plan, develop, and implement operational strategy to meet agreed performance plans within budgets and timescales, maintaining a strong clinical focus.
* Contribute to CSH Surrey's strategic agenda as a key member of the executive team, leading on operational aspects of annual business planning and strategic reviews.
Delivery
* Lead clinical operational delivery of services, achieving quality and performance standards that improve patient outcomes through cohesive, high‑performing teams.
* Hold leaders to account for delivering standards from the NHS Operating Framework, CSH plans, strategic objectives, and regulatory requirements.
* Provide expert advice to the Executive Team and Board on operational performance matters.
* Foster a CSH‑wide approach to capacity management, quality improvement, specialty development, and performance delivery.
* Establish and monitor organisation‑wide standards and systems for quality of care and operational excellence.
* Drive efficiency, productivity improvements, and resource optimisation to support CSH's financial targets.
Key Working Relationships
* Chief Executive Officer
* Executive Directors and Senior Leadership Team
* Non‑Executive Directors and Board Members
* The Voice and Partnership Forum
* NHS and Integrated Care System (Partner Organisations)
* Local Authorities and Voluntary Sector Partners
* Care Quality Commission and other regulatory bodies
About Us
CSH Surrey are part of the NHS and are Surrey's longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High‑Cost Allowance of 5 %.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person‑focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Date Posted
12 January 2026
Pay Scheme
Very senior manager (VSM)
Salary
Depending on experience
Contract
Permanent
Working Pattern
Full‑time
Reference Number
B9074‑26‑0001
Job Locations
4th Floor, Dukes Court
Dukes Street
Woking
Surrey
GU21 5BH
Person Specification – Skills and Abilities
* Ability to develop strategy that meets the needs of patients and communities, as well as statutory duties, national and local system priorities.
* Understands the importance of the impact of the delivery of strategic plans, including through quality and inequalities impact assessments.
* Effective at improving operational performance through fit‑for‑purpose processes and holding people to account for delivery.
* Understand accountability and delivery requirements and need to be bound by collective decisions based on objective evaluation of research, evidence, risk and opinions.
* Can bring a balanced and evidence‑based approach in the context of the board's risk appetite when considering innovative solutions and improvements.
* Demonstrates a leadership style which is visible, supportive, democratic and transformational. Is committed to inclusivity, promoting diversity and can evidence contribution to eradicating discrimination. Ability to create and sustain strong healthy team cultures and role model organisational values.
* Ability to develop and maintain positive, high‑level relationships and professional credibility with key stakeholders and influencers.
* Demonstrates commitment to the values, principles of public service and health and social care in particular.
* Adaptable, self‑aware and able to cope with competing demands, working under pressure and working in a matrix management environment.
* Curious and innovative, though grounded in a strong service focused approach. Ability to build an effective team with a combination of skills and abilities to deliver the organisations objectives.
Qualifications – Essential
* Educated to masters level or equivalent experience.
* Commitment to ongoing personal and professional development, as evidenced by track record, modelling behaviours that demonstrate willingness to learn and improve.
Desirable – Qualifications
* Additional mgt qualification(s). Registration with an appropriate clinical/professional body.
Experience – Essential
* Significant proven experience in a senior operational role including analysing and evaluating evidence to give assurance in decision making, interacting and influencing senior stakeholders (at or equivalent to Executive level).
* Experience and understanding of leading and managing change with evidence of achieving strategic outcomes and operational performance improvement, within a range of organisations including those traditionally hostile to change.
* Significant understanding of health care systems, its challenges and governance infrastructure including the importance of collaboration to drive delivery and improvement.
* Previous experience of managing sizeable budgets and a portfolio of several departments.
* Experience of working within a complex environment with political dimensions and across organisational boundaries demonstrating a track record of successful working with internal and external stakeholders, including regulatory relationships.
* Demonstrable evidence of being able to develop a positive culture and climate, drawing on the principles of a Just and Learning Culture.
Experience – Desirable
* Experience of working at Board level or equivalent within health and/or public sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
CSH Surrey
4th Floor, Dukes Court
Dukes Street
Woking
Surrey
GU21 5BH
Employer's Website
https://www.cshsurrey.co.uk/about-us/about-csh-surrey
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