Phone Hub Call Handler
An exciting opportunity has arisen for an experienced call handler to join the Beacon Medical group phone hub team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a call handler will be varied and good communication with patients and colleagues will be key.
Working hours
The phone hub is open Monday to Friday between 08:00 and 18:30, operating a morning and an afternoon shift from 08:00 to 13:15 and 13:15 to 18:30 respectively. The working patterns for the roles will be:
* Role 1 – 15.75 hours
o Monday 08:00‑13:15
o Thursday 13:15‑18:30
o Friday 08:00‑13:15
* Role 2 – 15.75 hours
o Tuesday 08:00‑13:15
o Wednesday 13:15‑18:30
o Friday 13:15‑18:30
* Role 3 – 15.75 hours
o Tuesday 13:15‑18:30
o Wednesday 08:00‑13:15
o Friday 13:15‑18:30
Main duties of the job
The successful applicant will help provide support to our patients using their excellent customer service skills and ensure that accurate data inputting and general note keeping information into our clinical system is maintained at all times. Our patients have multiple means of contact into our service, and you will be expected to support them over the phone, face to face and via digital format. The right candidate will preferably have experience in these areas, but full training will be provided. Following GDPR guidance, work with a fast pace to a high quality, in all areas of our phone hub role. Knowledge of medical reception work is preferable, and being able to follow all practice guidelines, policies and procedures is essential.
Ideal candidate
The ideal candidate must have a flexible can‑do attitude with a passion for excellence and an ability to work well within a team. The role is varied and will keep any candidate interested day to day.
About the Organisation
Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward‑thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
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