NHS Fife has 3 positions available for a Health Records Clerical Officers. We are looking for individuals who are organised and have a positive approach to work.
This post will require shift work to cover the 24 hour; 365 Days a year operation of the Switchboard Service and A&E Reception, including public holidays.
You should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.
You, once trained, will also be required to support Health Records.
The post requires excellent communication skills, both written and oral, and will involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
When required, working at A&E reception will require the post holder to provide a front line service for patients arriving at the department and is vital for the provision of recording patient attendance and admissions via trakcare.
Full training will be given to you but knowledge of NHS Fife would be an advantage. The posts are based at the Victoria Hospital, Kirkcaldy. Training will initially be carried out during daytime hours Monday to Friday prior to starting shift pattern.
Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard / typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.
Please note the salary for these part time posts is pro rata to part time hours.
For informal enquiries, please contact Lynsey Clark, Health Records Team Leader at Lynsey.clark3@nhs.scot / on 01592 643355 ext 28440 or Mandy Mitchell, Health Records Team Leader at Amanda.Mitchell2@nhs.scot / on 01592 643355 ext 20591.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere .
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere .
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Changes to our services - Disclosure Scotland .
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.