Job Title: Security Manager Contracted Hours: 60 hours per week Mon to Friday Pay Rate: £16.11 per hour In return as our Security Manager, we offer the below salary and ben Virtual GP Employee Assistance Programme Group Life Assurance Personal Pension Cycle to Work Scheme Tech Scheme Company Sick Pay Scheme Long Service Awards Recognition Awards Comprehensive Training Discount Platform Wellbeing Platform You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times. Responsibilities: Deliver outstanding customer service to staff and visitors Take an active interest in, and give commitment to the client and tenants Ensure that the environment and service is truly excellent and beyond expectation Promote the client, tenants other service providers positively to all you come in to contact with,throughout the customer journey Be flexible and adaptable to all tasks or challenges Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations Collate all site H&S Data in relation to Near Miss reports and update the site tracker. To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks Management Duties To have total responsibility and ownership for the day-to-day running of the security operation within site. To liaise with the client to ensure KPI’s and SLA’s are met and exceeded. To ensure all UniTrust and the clients policies and procedures are adhered to To ensure all site policies and procedures are maintained and regularly reviewed To lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities To forge strong successful relationships with other services providers within site, creating a seamless partnership in providing premier security and customer service. To liaise with all departments at head office to seek advice and guidance where necessary To implement and manage all aspects of site and Unitrust’s environmental, health and safety requirements as well as maintain strict compliance in accordance with statutory requirements. You will have a duty to take care of your own health and safety and that of others who may be affected by your actions at work Ensure that all contract security personnel are aware, have read and understood, the current AI’s, clients policies and procedures and relevant post instructions Development Develop local liaison with the Police and the local community To be forward thinking and be a part of idea generation and innovations To devise and implement new security procedures where appropriate in facilitating the success of the site operation. To develop the team and ensure training requirements are identified and training programmes implemented. Develop the security knowledge and ethos of site within your team and establish security excellence Essential Skills: A minimum of 5 years demonstrable experience in the Security industry A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract Excellent client facing skills and proven experience Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team Employment law knowledge Valid SIA front-line licence Excellent interpersonal, communication and customer service skills Experience of writing and presenting risk reviews and business cases Excellent knowledge of operational security software applications or the ability to acquire such knowledge Don’t miss out on this fantastic opportunity to join our team as a Security Manager! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019