Business Relationship Manager
Fixed Term, Full Time | £60,049 to £70,645 per annum | Location: Chelmsford, Essex | Working Style: Anywhere worker | This vacancy is available as a fixed term contract or secondment opportunity for up to 6 months.
Join a Council Shaping the Future of Public Services
Essex Digital Service is at the forefront of supporting Local Government Reform across Essex – shaping how services are delivered not just within Essex County Council, but across the entire public sector landscape. We build digital foundations and shared capabilities that make it easier, safer, and more joined up for residents and colleagues to get things done, wherever they are in Essex.
We design and deliver modern, user‑centred digital solutions that work seamlessly across organisations, enabling better outcomes in social care, education, transport, the environment and beyond. Our vision is to create digitally empowered, 21st‑century public services that operate across boundaries, strengthen collaboration, and deliver lasting value for every community in Essex.
In this strategic and time‑bound role, you’ll act as a key connector between Essex Digital Service and the wider organisation, coordinating digital activities that support ECC’s response to Local Government Reorganisation. As Business Relationship Manager, you’ll lead stakeholder engagement, align digital initiatives with strategic priorities, and ensure the smooth delivery of transformation efforts. You’ll bring strong relationship‑building skills, service insight, and digital expertise to help shape ECC’s future operating model.
Key Responsibilities:
* Build and maintain trusted relationships with senior stakeholders, supporting the development of digital transformation plans aligned to ECC’s strategic goals.
* Coordinate and lead service‑level engagement across ECC to support digital activities related to Devolution and Local Government Reorganisation.
* Work closely with service teams, directorates, and partners to build confidence and capability in delivering digital change.
* Capture and communicate business and resident needs to inform digital strategy, product roadmaps, and investment planning.
* Collaborate with teams across EDS, People & OD, and Transformation to ensure alignment, unblock issues, and communicate strategic value.
* Support the creation and refinement of ECC's digital strategy, roadmap, and workforce planning, ensuring they remain responsive to evolving needs.
* Champion EDS services and promote the use of technology to deliver meaningful change for Essex communities.
* Facilitate collaboration with public and private sector partners to identify opportunities for shared learning and innovation.
The Experience You Will Bring:
* Educated to degree level or equivalent, with evidence of continued professional development in a relevant field.
* Accredited or working towards BRMI Business Relationship Manager Professional (BRMP) certification.
* Proven experience in relationship management within complex organisations, with a focus on digital transformation.
* Strong understanding of modern business models, service design, and digital technologies.
* Skilled in stakeholder engagement, with the ability to influence strategically and corporately across diverse teams.
* Excellent leadership, communication, and collaboration skills.
* Experience leading change initiatives in complex environments, ideally within the public sector.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone’s Essex. With flexible working options and a focus on innovation, Essex is the ideal place to develop your career or contribute to the local community.
We are a Disability Confident Leader and are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements. We also interview all veterans and care leavers who meet the minimum requirements. If you require reasonable adjustments during the process, please speak to our recruiters.
Once you secure a role within Essex County Council, you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
If your role requires a DBS check, you will be required to register with the DBS update service. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information, please visit https://www.gov.uk/dbs-update-service.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
For queries on this role or if you require further information, please email resourcing.team@essex.gov.uk.
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