Profit Protection Business Partner (Field Based / Remote)
Halfords, Worcestershire, England, United Kingdom
Overview
As a Profit Protection Business Partner, you’ll be the go-to expert for loss prevention across our Commercial Fleet Services (CFS) network. From garages to mobile van operations, you’ll work directly with sites across the UK to reduce stock loss, improve processes, and safeguard assets. You’ll audit sites, analyse trends, and help teams turn insights into action. This is a high-impact, field-based role where no two days are the same. You thrive working independently, build relationships with diverse teams, and turn complex data into clear, actionable advice. You’ll review audit results with site managers or present trends and risks to senior stakeholders. A background in stock loss, shrinkage or financial loss within commercial garage or fleet operations is preferred, with attention to detail, strong communication skills, and a constructive, improvement-focused mindset.
Key Responsibilities
* Partner with CFS operational leadership at divisional, area, and site level to identify risks, reduce stock loss, and provide expert guidance on loss prevention.
* Analyse stock loss data and stocktake results to identify trends, investigate discrepancies, and proactively drive improvements.
* Support and educate CFS teams to improve performance, focusing on risk-based monitoring and follow-up actions.
* Collaborate with teams to create and track stock loss reduction plans, ensuring accountability and measurable progress.
* Work closely with the National Fraud Investigator to manage fraud and whistleblowing cases effectively.
* Conduct site reviews to assess the operational effectiveness of loss reduction measures and identify opportunities for improvement.
* Review and contribute to policies, practices, and procedures that minimise loss across all CFS operations.
* Support investigations into external thefts and liaise with the Group Incident Security Manager as required.
* Ensure robust processes are in place to reduce risk, providing advice and support where improvements are needed.
About You
* Strong experience in Profit Protection, stock loss or shrinkage reduction, ideally within garages, mobile services or Commercial Fleet Services environments.
* Proven ability to interpret operational and financial data to spot trends, identify risks, and translate insights into clear, actionable site-level improvements.
* Hands-on experience conducting field-based audits, scoring sites, delivering feedback, and following up to ensure actions are completed and embedded.
* Confident working independently across a broad geographic area, with the flexibility to manage your own schedule and prioritise high-risk or underperforming sites.
* Skilled at building strong relationships across all levels, acting as a trusted, critical friend who can challenge constructively and help teams improve.
* Experience working with garage or fleet operations systems, and a strong understanding of the processes, risks and pressures unique to this commercial space.
* Comfortable escalating issues like fraud or theft sensitively and appropriately, working with specialist teams and following through to resolution.
* Organised, pragmatic and calm under pressure, with high personal integrity and a drive to reduce loss, improve process, and support operational excellence.
Rewards & Benefits
* A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
* Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
* Access to employee discounts across the Halfords suite of products and services.
* Wellbeing and inclusion are central to our colleague experience. We offer resources and ongoing support to enhance wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Please note: This is a remote / field-based role requiring nationwide travel.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Retail
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