Overview
Join to apply for the Credit Control Agent role at TieTalent. This is an office‑based role in Poulton-le-Fylde (FY6 8JX).
Responsibilities
* Proactively contact commercial customers with outstanding balances
* Negotiate payment or alternative commercial resolutions
* Investigate and resolve customer account queries
* Act as an intermediary between energy clients and their customers
* Agree and manage payment plans through to completion
* Recognise vulnerable customers and tailor your approach appropriately
* Identify non‑compliant customers and escalate where necessary
* Maintain and manage your own portfolio of customer accounts
* Achieve individual and team KPIs set by management and clients
Qualifications
* A confident communicator with strong telephone skills
* Resilient and able to remain calm under pressure
* Naturally empathetic and able to adapt to different customer needs
* Organised with great attention to detail
* Motivated and capable of managing their own workload
* A team player who can follow structured processes
* Tech‑comfortable – especially with Microsoft Office and CRM systems
* Experience in credit control or debt resolution (preferred but not essential)
* Background in the utilities or energy industry (preferred but not essential)
What’s in it for you
* Competitive basic salary with uncapped commission
* Realistic OTE of £40,000+
* Full training and ongoing development
* Join a growing, dynamic and supportive team
* Be part of a scale‑up business making a real difference in the energy sector
* Office‑based role in a professional and approachable working environment
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