Job Description
Responsibility:
1. Provide back line technical assistant and support to System Integration, Distributor and T2 channel partner.
2. Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services deliver in those countries;
3. Develop channel partner/system integration/distributor support skill by managing and conducting Post Sales technical training (Certified Training)/workshop regularly；
4. Close collaborate with 2nd Level (TAC) support team to address partner(s) and end customer support requests;
5. Collaborate with R&D team to conduct new product feature and POC tests, help to release to the global market.
Requirement:
1. To have 3 Years technical experience on sales support, maintain of enterprise network products (any of) main stream vendors: Cisco Systems, Hewlett Packard Enterprise, Aruba, Ruckus, Huawei Enterprise, Juniper Networks and working in system integration or value-add distributor;
2. Strong responsibility and ability to integrated resource;
3. Able to speak English fluently,can speak Chinese is prefer;
4. Technical skills in Switching, Routing, Wireless LA...