Job Description
The Role
The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality, and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive outcomes.
Salary: £45,000 + £4,200 car allowance + £500 annual retail vouchers
Location: We are currently inviting applications from candidates based in the Northwest of England. Candidates should be flexible and willing to travel across our Northwest region which includes Accrington, Blackburn, Burnley, Preston, Crewe, Macclesfield, and Skelmersdale. Occasional UK travel for meetings may also be required. All travel expenses beyond the designated base office will be covered by the business.
Key Responsibilities
* Strategic Leadership: Support the development and implementation of the organisation’s service delivery strategy, ensuring alignment with organisational objectives, commissioner requirements, and participant needs.
* Operational Oversight: Oversee daily operations, working with the Senior Operations Manager to ensure programmes meet contractual expectations, are within budget, and uphold quality standards.
* Team Leadership and Management: Lead, manage, and support Performance Managers, providing coaching and professional development.
* Performance Management: Set and monitor KPIs, addressing underperformance proactively.
* Continuous Improvement: Foster a culture of ongoing service enhancement and operational efficiency.
* Stakeholder Engagement: Build relationships with funders, authorities, employers, and community organisations.
* Budget Management: Collaborate with the finance team to manage budgets effectively.
* Compliance and Quality Assurance: Ensure services meet legal, contractual, and quality standards.
* Risk Management: Identify and mitigate service delivery risks.
* Reporting and Evaluation: Provide performance reports and use data for strategic decisions.
* Business Development: Identify opportunities for growth, funding, and partnerships, and develop bid strategies.
Key Performance Indicators
* Maintain high performance and compliance standards.
* Achieve high service quality and address gaps proactively.
* Foster team development and a culture of learning.
* Enhance community impact and organisational reputation.
* Lead innovative initiatives to expand service capabilities.
* Build and sustain productive partnerships.
Person Specification
Essential
* Alignment with company values: Kindness, Respect, Integrity, Innovation.
* Proven experience in managing programmes/services, preferably in not-for-profit, public, or employability sectors.
* Strong leadership, motivation, and stakeholder management skills.
* Excellent organisational and project management skills.
* Effective communication and interpersonal skills.
* Financial management experience.
* Proficiency with performance metrics and reporting tools.
Desirable
* Knowledge of employability sector and local labour market.
* Degree in relevant fields; postgraduate management qualification is a plus.
Competencies
* Passion for social impact and employability.
* Results-driven, proactive, and adaptable.
* Empathetic with a commitment to diversity and inclusion.
Benefits
* Opportunity to make a social difference.
* Inclusive culture and development opportunities.
* Competitive salary, bonuses, and retail vouchers.
* Pension, health, and wellbeing support.
* Flexible working options and generous leave.
* Family-friendly policies and equipment support.
Additional Information
Fedcap is committed to equality, diversity, and inclusion. We support applications from disabled individuals and veterans, and aim to create an accessible and supportive working environment.
About Us
Our mission is to create opportunities for socially disadvantaged individuals through innovative, sustainable solutions. We operate across the UK, providing targeted employment support to underserved groups, and joined The Fedcap Group in 2018.
Website: http://www.fedcapemployment.org/
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