Are you ready to make a significant impact in a vibrant and family-run organisation? We currently have an exciting opportunity for an Internal Salesperson to join our client, a leader in the industry based in Essex. If you're passionate about sales and customer service, this role is perfect for you! What You'll Do: Process customer orders swiftly and efficiently, ensuring a smooth experience. Convert sales enquiries into orders by understanding customer needs and providing tailored solutions. Handle sales enquiries and queries with urgency and accuracy to ensure Total Customer Satisfaction. Offer alternatives when products are out of stock, showcasing range extensions. Collaborate with the Sales Manager on prospecting tasks to identify new opportunities. Work as part of a cohesive team, ensuring ample phone coverage before leaving your workstation. Provide competitive quotes while maximising profit, and maintain daily updates on quotes. Liaise with Accounts regarding credit limits and with Purchasing and Transport about deliveries. Cultivate strong relationships with both existing and new customers. Respond to all inbound calls and emails promptly, aiming for an 80% response rate in under 5 seconds. Maintain a daily back-order report, keeping customers informed of delivery times. Who You Are: Experienced in a similar role, preferably in a Builders' Merchant environment, selling products rather than services. A dri...