Overview
Head of Client Services – Independent Marketing Agency
Are you a strategic leader with a passion for client excellence and a track record of delivering high-impact, multi-channel campaigns? We’re seeking a Head of Client Services to join a fast-growing, independent agency and help shape the future of client partnerships.
About the Role
As a senior partner within the leadership team, you’ll oversee the Client Services function—driving quality, innovation, and growth across a diverse portfolio of ambitious clients. You’ll be responsible for elevating client relationships, mentoring a high-performing team, and ensuring our work consistently exceeds expectations.
This is a hands-on leadership role with active involvement in strategic planning, campaign activation, and operational development. You’ll also contribute to agency-wide initiatives and play a key role in new business efforts.
Key Responsibilities
* Lead and inspire the Client Services team, setting clear goals and fostering a culture of excellence.
* Oversee senior-level client relationships, ensuring satisfaction, retention, and revenue growth.
* Collaborate with agency leadership to drive operational best practices and commercial effectiveness.
* Champion a consultancy mindset—encouraging upstream strategic conversations with clients.
* Support and lead new business pitches, identifying and mentoring team members to contribute effectively.
* Help evolve remuneration models and scale efficiencies across the agency.
What We’re Looking For
* A seasoned client services leader with experience managing large, multimedia accounts.
* Deep expertise in multi-channel planning, marketing strategy, direct response, and brand development.
* A collaborative communicator who thrives in a fast-paced, entrepreneurial environment.
* Proven ability to lead teams, build trusted client relationships, and drive commercial success.
* A strategic thinker who’s also hands-on and committed to delivering high-quality work.
Why Join Us?
We’re an independent agency doing bold, transformative work for clients who value innovation and strategic thinking. You’ll be part of a leadership team that’s collaborative, forward-thinking, and committed to continuous improvement.
Ready to take the lead?
Join us to shape client partnerships and drive impact across a high-growth agency.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing, Advertising, and Project Management
* Industries
* Marketing Services, Advertising Services, and Technology, Information and Media
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