We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients’ customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
Role & Responsibilities:
Working through a backlog of guarantee schemes
Processing cards
Warranty administration
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage with customers by going the extra mile
Collaborate with team members and field engineers
Provide tailored advice and recommendations
Maintain accurate records on the internal systems providing a clear and concise audit trail
Meet personal/team performance targets
Knowledge and Experience Required:
Experience in a customer service and administrative role
Excellent written and verbal communication skills
Attention to detail and excellent organisation skills
Service-orientated with an empathetic and pragmatic approach
Resilient, find solutions to day-to-day challenges
Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
Ability to work with Microsoft Office 365
Additional Information:
9 am – 5 pm Mon – Fri (Hybrid working up on successful training)
£15.38 per hour
Paid Weekly
Location: Trafford Park