Admin assistant

Black Eyewear St. Albans is an independent eyewear business passionate about quality products and exceptional customer experience. We are looking for a reliable and organised Part-Time Business Admin Support to help keep our growing business running smoothly. This role is ideal for someone with strong admin skills and an interest in ecommerce, customer service, and online retail. Key Responsibilities Customer Support & Communication Handling customer enquiries via email Managing order issues, returns, and exchanges Delivering a high level of customer care and professionalism Shopify Product Creation & Management Creating and updating products on Shopify Uploading images, product descriptions, pricing, and collections Managing stock levels within Shopify Orders Management Processing online orders Coordinating with fulfilment partners and couriers Tracking shipments and resolving delivery issues General Office & Admin Support Supporting invoicing and basic finance admin Data entry and document management Keeping systems and records organised Stock Control & Reporting Support Monitoring inventory levels and flagging low stock Updating stock accurately on Shopify Assisting with basic sales and order reporting Reporting & Ecommerce Performance Support Pulling reports on sales, bestsellers, and stock Supporting ecommerce performance insights and improvements About You Highly organised with strong attention to detail Confident using email and admin systems Experience with Shopify (or similar ecommerce platforms) preferred Comfortable working independently and managing time effectively Friendly, professional, and customer-focused The position is part time, 12-16 hrs over 4 days per weeks and would suit someone based locally.