Job Advert: Customer Experience Advisor
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Duration: 6 months fixed term contract
Location: Coventry
Salary: £25,300
Working Hours: Full Time Monday to Friday, 9 to 5, hybrid working 3 to 4 days in office
Role Purpose for a Customer Experience Advisor:
Covering a busy period within the business, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments.
Key Responsibilities of a Customer Experience Advisor:
* Ensure inbound queries are dealt with in an effective manner
* Provide an excellent customer experience
* Investigating customers issue offering time, and cost appropriate solutions and feeding back into the business to ensure root causes are addressed accordingly
* Deal with complaints and escalate when required
* Proactively manage queries via social media channels to ensure timely and appropriate responses are provided in a public forum
* Update the in house database to ensure records are kept of contact with the customer
* Liaise with courier companies regarding deliveries and queries
* Complete refund authorisation if required
Key Skills/Attributes of a Customer Experience Advisor:
* Previous experience in a customer focused role
* Exceptional communication skills with the ability to build rapport with customers quickly
* Highly organised, efficient and capable of completing tasks within set timeframes
* Positive attitude and the ability to work effectively both independently and as part of a team
* Passionate at providing excellent customer service
* Proficient in Microsoft applications
If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Experience Advisor and take the next step in your career.
For more information, please send your CV in or apply online for this role.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. xsngvjr You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.