Are you a relationship builder with a passion for premium brands? Do you thrive on turning wholesale partnerships into long-term success stories?
A fast-growing, award-winning artisan food company is looking for a Customer Account Manager (Wholesale) to join their friendly team on a 14-month maternity cover basis.
This is your chance to work with a brand that's all about quality, creativity, and care – managing key wholesale and tertiary retail accounts across the UK and Ireland while helping to drive commercial growth.
Reporting to the Sales Manager, you'll be responsible for managing and developing key wholesale accounts, maximising sales opportunities, and delivering exceptional customer service. You'll be the vital link between customers and the business, ensuring relationships are strong, strategies are sound, and growth targets are met.
Key Responsibilities
Account Strategy & Planning
Create and manage annual sales and expenditure budgets for each account
Develop tailored marketing and promotional plans with the Sales and Marketing teams
Conduct monthly sales and spend reforecasts
Contribute to new business development strategies
Account Management & Growth
Build and nurture long-term, values-aligned relationships with wholesale partners
Identify and pursue new business opportunities to grow revenue and market reach
Actively target and secure new accounts to expand distribution
Ensure customers have the support and tools to deliver products in excellent condition
Liaise with third-party sales agencies to drive performance
Governance, Reporting & Admin
Provide monthly sales reports and variance analysis to the Sales Manager
Represent customer perspectives in internal decision-making
Conduct annual reviews of marketing plans and account performance
Maintain accurate CRM records and handle all account administration efficiently
Collaborate with operations and manufacturing teams to ensure smooth order fulfilment
What You'll Need
Experience in account management, ideally within wholesale or FMCG sectors
Strong communication and relationship-building skills
Commercial acumen with experience in budgeting, forecasting, and delivering growth
Highly organised, proactive, and confident managing multiple priorities
A collaborative, solutions-focused approach
If you're ready to take your career somewhere a little more delightful, i'd love to hear from you