Job overview
An exciting opportunity to join our busy GP practice based in Nelson as a member of the reception team.
The role of the Care Navigator is to be the first point of contact for patients, suporting them to ensure their needs are met by the most appropriate member of our multi professional team
In addition the successful candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person, in writing or over the telephone .
A high degree of accuracy and attention to detail is required within the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks
Main duties of the job
The successful candidate will provide a comprehensive reception service to patients and visitors to the practice. Responding in a timely manner to both telephone and face to face service users.
Registering patients on the electronic patient system (EMIS) and updating these records as appropriate.
Understanding and maintaining confidentiality at all times.
A full job description and person specification is attached
Working for our organisation
Fairmore Medical Practice is part of PWE Healthcare, a group of three practices based over five sites across East Lancashire. All our staff are valued as key members of a multiprofesional team working together to provide a high standard of care to our patients.
As part of East Lancashire Hospitals Trust (ELHT) our staff have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS .
Detailed job description and main responsibilities
There is a detailed job description and person specification attached and candidates are advised to read this fully before applying for the role
Person specification
Qualifications
Essential criteria
* GCSE English and Maths level 4 or above or equivalent
Experience
Essential criteria
* Experience of a receptionist role, greeting patients in a professional manner
* Ability to manage a high volume of enquiries whilst maintaining a calm and professional attitude
* Experience of administrative / clerical tasks
Desirable criteria
* Experience of working within General Practice or similar setting
* Experience of using EMIS
Skills
Essential criteria
* Ability to communicate successfully- both written and verbal across all levels
* Good working knowledge of MS Office. Able to use Word, Excel and Outlook to a high standard
* Able to work as part of a multidisciplinary team
* Ability to work on own initiative with minimal supervison
* Excellent time management and organisational skills
Personal Attributes
Essential criteria
* Positive approach to work with the ability to problem solve
* Willing to undertake any training and development as required for the role
* A flexible approach to support the practice during times of sickness / annual leave
* A friendly and approachable manner
* Ability to travel across the PWE footprint to cover other sites as required