Receptionist
Location: Worcester, WR5 1DD
Hours of work: 20
Working Pattern: Various Shifts
Monday - Friday Between 9am - 5pm
Contract Type: Permanent
Hourly Rate: £12.50
We are looking for a friendly, organised, and customer-focused Receptionist to deliver exceptional front-of-house service in a busy and professional environment.
You will be the first point of contact for visitors, creating a welcoming atmosphere while managing a variety of reception duties with efficiency and professionalism.
This role is ideal for someone with excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced setting while providing outstanding service.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
The Role
1. Greet and assist patients, visitors and staff, providing directions and key information such as visiting hours and infection control procedures
2. Support access to parking, payment options and blue badge guidance
3. Work with NHS staff, ISS colleagues and volunteers to guide visitors and maintain safe, smooth hospital journeys
4. Answer and direct calls, relay messages, and provide information within confidentiality guidelines
5. Sign in contractors, notify relevant departments, and keep accurate sign-in logs and records
6. Manage mail and internal communications, escalating any facilities issues to the correct team
7. Handle queries and complaints professionally, escalating when necessary, while remaining calm under pressure
About You
8. Experience in a customer-focused role
9. Committed to delivering excellent service
10. Friendly, approachable, and professional
11. Adaptable and quick to learn in a fast-paced setting
12. Able to work effectively both independently and in a team
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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