Overview
The role of the Mental Health Support Worker (band 3) within a crisis resolution and home treatment is about helping service users who are under the service or those who are contacting the service for the first time. The ideal candidate will be a caring, responsive, empathic person who can provide support and reassurance to service users who contact the service. This role will enable the candidate to gain experience interacting with service users with both common and complex clinical presentations. The ideal candidate will have an opportunity to further develop their knowledge of mental health care and develop their skills when working with service users undergoing a mental health crisis. CRHTT West is a very flexible and supportive place to work.
Successful candidates will be expected to work office hours.
Responsibilities
* The post holder will work as part of a team of nurses, doctors, support workers, social workers, administrative staff.
* The post holder will be involved in the delivery of care for patients in a mental health crisis either by face to face visits or over the phone.
* The post holder will provide emotional support for individuals in distress and support the team in carrying out risk assessment and risk management plans for the patients.
About Berkshire Healthcare NHS Foundation Trust
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Benefits
* Flexible working options to support work-life balance
* 27 days’ annual leave rising with service + opportunity to buy and sell
* Generous NHS pension scheme
* Excellent learning and career development opportunities
* ‘Cycle to Work’ and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
Secondment notes
FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Must haves
* Experience working in an acute mental health setting or have a psychology degree
* Be caring and have empathy towards people going through a mental health crisis
* A clean, valid driving license and access to a car
* Ability to work as a team and have a flexible approach
Additional information
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Equal opportunities
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Flexibility and contact
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Zvino Mufuka, Clinical Manager on 07825115651 or zvinofadza.mufuka@berkshire.nhs.uk who’ll be delighted to help.
Application timeline
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Closing date
This advert closes on Tuesday 3 Feb 2026
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