Interim Operations ManagerContract: Interim
Location: Hybrid — office attendance required twice-weekly (Wednesdays and Fridays)
Rate: £400-£600 per day
Start: ASAP
About the role
This senior role leads day‑to‑day delivery across parking services — from civil parking enforcement and penalty processing to property/asset maintenance and service performance — under the Traffic Management Act 2004. You’ll manage teams, budgets, suppliers and KPIs; handle escalatedplaints and high‑profile issues; and work closely with Members, partners and senior officers.
Key responsibilities
1. Ensurepliant, efficient delivery across enforcement, processing, assets and projects.
2. Lead operational reviews and process redesign; drive continuous improvement; contribute data‑led insight to shape a modern parking service.
3. Manage contracts and procurement; monitor performance and budgets; resolve escalatedplaints and service issues.
4. Build relationships with partners and represent the service at regional forums; brief senior stakeholders and Members.
Essential experience
5. Senior management experience within an operational environment.
6. Strong people management experience, including performance management.
7. Contract management and budget control.
8. Ability to confidently engage with key senior stakeholders, including elected Members.
9. Strongmercial acumen, someone who is motivated by results.