Job Title: Product Designer
Location: Wakefield (Hybrid) Department: Product & Innovation
Role Overview
The Product Designer role shapes intuitive, refined, and high-impact digital experiences that elevate how clients and legal professionals engage with our services. This position champions design quality, user-centric thinking, and compelling visual communication ensuring that every product we deliver is not only functional but accessible and seamless to use.
You will work closely with product managers, engineers, and legal experts to translate complex legal workflows into simple, user‑friendly solutions. Your work will be grounded in human‑centred design principles, leveraging modern design methodologies and collaborative rituals.
Key Responsibilities
Design Strategy & Vision (the 'Why').
· Define and advocate for a design vision that aligns with product strategy and client needs.
· Ensure consistency and scalability through design systems and guidelines.
· Work with the Product Manager (PM) and Tech Lead to create a roadmap for moving to a product mindset and outcome‑driven delivery.
· Support strategic alignment so Minster Law's business goals and user needs speak the same language, including the creation of a unified Minster Law Experience Language:
· Design principles that act as guardrails for everything digital
· Content style guide to ensure consistent terminology across systems
· Build and govern a style‑agnostic pattern library in Figma using atomic components to enable rapid prototyping, streamline handoff to engineers, and ensure coherence across products with differing visual styles.
User Experience & Research (the 'What').
· Conduct user research, usability testing, and journey mapping to deeply understand client and internal user needs.
· Translate insights into wireframes, prototypes, and high‑fidelity designs.
· Lead a Foundational Discovery to audit the current state, which may include service blueprinting to map end‑to‑end journeys and identify backstage issues impacting the frontstage experience.
· Run UX, accessibility, and behavioural audits across current systems to surface experience debt and prioritise quick wins.
· Partner with the PM on stakeholder and cultural mapping to identify power users and sceptics; feed findings into design evangelism and product‑model adoption strategies.
· Collaborate with Tech Lead and Business Analysts (BA) to understand system constraints early, avoiding solutions that are not feasible.
· Interview subject‑matter experts relevant to the systems and processes in focus.
· Establish Continuous Discovery practices (e.g., weekly research cadence) to identify changing user needs and behaviours, feeding the backlog with validated ideas.
· Apply a problem‑focused discovery process aligned to the Double Diamond: identify & frame the problem, discover, ideate, prototype & test, build, and measure.
Interaction & Visual Design (the 'How').
· Create intuitive interfaces and interactions that simplify complex legal processes.
· Leverage the style‑agnostic Figma component library for high‑fidelity prototyping to accelerate testing and secure stakeholder buy‑in.
· Deliver dev‑ready designs with annotation and documentation to ensure smooth handoff.
· Deliver polished, accessible designs that meet WCAG standards and reflect brand identity.
Collaboration
· Partner with product managers early in discovery to shape problems and solutions
· Work closely with engineers and Tech Lead to ensure design feasibility, quality, and performance during delivery
· Collaborate with Business Analysts (BA) and data teams to align on requirements, metrics, and instrumentation
Data Analytics & Performance
· Benchmark the current state to quantify the ROI of design improvements
· Conduct behavioural auditing to identify friction points for customers and colleagues (e.g., via behavioural analytics tools where appropriate)
· Define and monitor signals and success metrics tied to business goals; create dashboards where applicable
· Utilise our experimentation processes (A/B and multivariate testing) to converge on the most impactful versions of features
Design Ops
· Be a design evangelist, educating teams on the principles and value of user‑centred design
· Define and continuously improve the design process within the product model to ensure efficient delivery and quality outcomes
· Work with a range of tooling (e.g., Figma, Adobe Creative Cloud, analytics/feedback tools) and ensure good practices for versioning, documentation, and governance
Continuous Improvement
· Iterate based on user feedback, analytics, and evolving user needs
· Contribute to the evolution of the firm's design culture and practices, mentor peers and uplift standards.
Skills & Experience
Essential
· Proven experience as a Product Designer in digital product environments.
· Expertise in UX/UI, interaction design, and design systems (including component libraries in Figma)
· Proficiency with modern design tools (Figma, Sketch, Adobe XD/Creative Cloud)
· Strong understanding of human‑centred design, lean UX, and discovery practices (service blueprinting, usability testing, accessibility audits)
· Ability to conduct and synthesise research into actionable design decisions and measurable outcomes
· Experience collaborating in agile, cross‑functional teams with PM, Tech Lead, BA, and Engineering
Desirable
· Experience in legal tech or professional services
· Familiarity with analytics platforms and experimentation (e.g., A/B testing)
· Advanced knowledge of accessibility standards (WCAG) and inclusive design
Behaviours & Mindset
· Empathetic: Deeply understands and advocates for user needs
· Creative & Analytical: Balances innovative thinking with evidence‑based decisions
· Collaborative: Works seamlessly with cross‑functional teams
· Detail‑Oriented: Obsessed with quality, usability, and outcomes
Routines & Rituals
· Design Critiques – Weekly sessions to review and refine design work
· Discovery Workshops – Collaborate with product managers and stakeholders early in the process, including facilitating design sprints
· Prototyping & Testing Cycles – Rapid iterations to validate ideas; maintain a weekly research habit where possible
· Experimentation & Measurement – Plan, run, and review A/B tests; share learnings to inform the roadmap
· Sprint Ceremonies – Participate in planning, reviews, and retrospectives to stay aligned.
Salary Information
The annual salary range for this role is £42,000 - £55,000.
Equal Opportunities
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
Final note
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.