We have a fantastic opportunity for you to join our client, based in Newtownabbey as a full-time Administration Officer
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: As soon as possible
Duration: 29/03/2026 – possible extension
Benefits working with NICS:
* On the job training provided
* Long term opportunity
* Gain valuable skills and progress your career
* Diverse and inclusive employer with active social mobility policies
* Hybrid & Flexible working pattern
Hours of Work:
37 Hours per week – Monday to Friday.
Job Duties:
Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role –
* Work as part of a multifunctional administrative team.
* Be the first point of contact for claimants who have queries.
* Gather accurate information and ensure that claimants provide the necessary documentary evidence.
* Confirm claimants’ identity.
* Ensure claimants are aware of their responsibility to report future changes.
* Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
* Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
* Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. Training will involve travel to another area.
Essential Criteria:
Must have 5 GCSEs including Maths & English – Certificates required.
If interested please apply via link or contact kerri.kyle@therecruitmentco.uk