Overview
Technical Support Lead - Praetorian Support. Activities shall be varied with specific focus on providing ownership for end-to-end processes of all in-service main equipment in support of the UK, European and Export customers and contractual obligations.
Responsibilities
* Be the primary interface for all Customers across UK, European and Export contracts for all aspects in relation to the servicing and control of Praetorian main equipment.
* Primary deputy authority to the PEM
* Manage the Back Office support teams to provide overall priority actions to safeguard availability and capability.
* Supply monthly reporting and metrics to Praetorian Support PEM and Support PMs.
* Liaise closely with SEI team to determine impact and improvement trends.
* Manage obsolescence challenges and subsequent consequences.
* Manage the Consortium teams in relation to data capture and sharing demands.
* Manage and implement customer-wide SAMS processes and procedures to ensure commonality of approach.
* Manage and implement customer-wide Go_Eng processes and procedures to ensure commonality of approach.
* Manage and support the Technical Support Engineer to maintain capability at the various Technical Diagnostic Cells.
* Engineering management support on Planning, Risk, Scheduling, Forward load, Work Package management and Design Reviews.
* Manage, drive and prioritise tasks in accordance with operational and contractual obligations to protect and improve capability.
* Manage and deliver the scrap process throughout the Consortium and liaising with BAES to achieve task completion.
* Working closely with EW LoB to drive efficiencies, increase understanding and mitigate impacts.
* Manage continual improvement activities throughout the customer and end-user environments.
* Management of Praetorian Sharepoint sites and associated administration.
Location & job details
Primary Location GB - Luton - Cap. Green 300
Contract Type Permanent
Hybrid Working Hybrid
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Defense and Space Manufacturing
* Aviation and Aerospace Component Manufacturing
* Computer and Network Security
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